Widerrufsrecht
CHIARA MASERATI Return & Exchange Policy
Thank you for shopping with CHIARA MASERATI. Please review our policy below regarding returns and exchanges.
7-Day Exchange Window
Items purchased directly from our website are eligible for exchange only. You must initiate the exchange within 7 days of your order being delivered.
Refund Exceptions
We do not offer refunds unless the requested exchange item is out of stock. In that specific scenario, a full refund will be issued to your original payment method.
Defective or Incorrect Items
Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect. We will promptly evaluate the issue and make it right
Eligibility Criteria
To qualify for an exchange, your item must meet the following strict conditions:
- Pristine Condition: Unworn, unused, and unaltered.
- Original Packaging: All tags attached and in original wrapping.
- Proof of Purchase: You must provide your original receipt.
How to Start an Exchange
- Contact our customer service team to request your exchange.
- If accepted, we will email you a prepaid return shipping label.
- Follow the provided instructions on how and where to send your package.
Contact Us
If you have any questions about this policy or a return, please contact us at support@chiaramaserati.com.
Please note: Items sent back to us without first requesting an exchange will not be accepted or processed.